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Case studies

Want to find out how we can help you with your projects? See below for examples of how we have supported our customers.

Financial Services | Telecommunications | E-commerce | Public sector and legal | Energy and utilities | Software development

Case Study 1: Financial Services

Global financial organisations face a unique set of challenges, including compliance with regulatory demands and managing business change. Communicating effectively with internal staff, partners and customers is vital to managing business change and compliance projects. Financial organisations also need to document their internal IT infrastructure, policies and disaster recovery plans.

While most financial organisations have internal staff to handle regular 'business as usual' activities, often they lack expertise in more specialised aspects of customer communications or do not have sufficient resources to handle a major implementation programme.

Read our Case Study for details.

  The Royal Bank of Scotland Group   FirstData International   SpiraLinks

Case Study 2: Telecommunications

Telecommunications is a competitive market, where large organisations compete with more nimble service providers to bring their services to market. In addition to the larger telecommunications providers, who need to document their applications and services, a range of other service providers offer innovative services within this space that require technical documentation support.

For the technical communication company providing support to this industry, a good understanding of the technology underlying mobile, data and telephony services is essential.

Read our Case Study for details.

  3Com   BT   VocalTec Communications   Mobixell Networks   Voxsmart   Tata Communications

Case Study 3: E-commerce

The market for e-commerce services continues to grow rapidly as more consumers choose to shop online. E-commerce companies have a need for technical communication services to provide support for their portfolio of products and services.

Read our Case Study for details.

  WorldPay   Paysafe   Skrill (Moneybookers) The Economist Group

Case Study 4: Public sector and legal

Regulatory compliance and risk management are key elements within the public sector. Deployment of new services, new government initiatives and updates to policies require support from technical communication suppliers.

In the legal sector, regulation and compliance play a key role. Communicating effectively with customers is essential in providing a transparent and customer-focussed service.

Read our Case Study for details.

 The Law Society  Cambridge County Council  DANTE

Case Study 5: Energy and utilities

Companies operating in the energy sector and water industry face a unique set of regulatory requirements and planning challenges. The activities of utilities are carefully monitored by government regulatory bodies, such as Ofwat and Ofgem, and regular reporting is required. Government initiatives and targets around renewable resources are driving much of the innovation and developments in this sector (such as smart metering and energy efficient products).

Technical communicators provide a range of support literature for this sector, including technical user guides, administrator guides, training material, support for bids and regulatory reports.

Read our Case Study for details.

  General Electric (GE Energy)   United Utilities  South Staffordshire Water   Glide Utilities   eSight Energy   landis and gyr

Case Study 6: Software development

A diverse range of companies offering applications and services have a need for technical communication services to document their products. The needs of the sector are varied and, in general, companies benefit most from a technical communication service provider that can offer a depth and range of services. Often such companies lack experience with using technical communicators and do not have the in-house resource to provide this service.

CTC has worked with a range of small and medium-sized businesses to provide support literature, technical documentation and marketing collateral services.

Read our Case Study for details.

    Reed Exhibitions   third light

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